Retail Team Leader
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability
It will typically take up to 12 months+ to complete, although the exact duration will be dependent on the previous experience of the individual.
Level: Level 3
Duration: 12 Months
*Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
How Its Delivered:
Monthly one to one tuition and mentoring
Regular full day training workshops (in a central location)
Management of a real business impact project
Assigned a business mentor to aid in impact development
E-Portfolio and training resources
End point assessment at the end of the course