Retailer Level 2
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.
A Swarm trained Retail professional will develop a more commercial mindset, understand the needs of the business and think creatively in helping to develop their area of responsibility
It will typically take up to 14 months+ to complete, although the exact duration will be dependent on the previous experience of the individual.
Level: Level 2
Duration: 12 Months
*Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
How Its Delivered:
Monthly one to one tuition and mentoring
Regular full day training workshops (in a central location)
Management of a real business impact project
Assigned a business mentor to aid in impact development
E-Portfolio and training resources
End point assessment at the end of the course