Marketing and Reservations Trainee: Southwold, Suffolk


George Durrants Holiday Cottages in Southwold are looking for an enthusiastic individual to join the team providing Marketing and Administrative Support.

Job Spec:

  • Working with the Marketing Manager to contribute to the social media presence of Durrants Holiday Cottages
  • Write and create e-shots to be sent to our database of clients. 
  • Produce an information pack for each holiday property and ensure it is kept up to date. 
  • Update the Durrants website with feature properties, special offers and updating property details as needed. 
  • Upload details of new properties to the website and create an awareness campaign through social media channels. 
  • Process bookings and liaise with clients by telephone, email and in person. 
  • Working with the Holiday Cottages Administration Manager, to handle and resolve client’s problems and queries. 
  • Liaise with owners regarding owner bookings and resolve any issues or problems. 
  • Filing of clients and owners correspondence. 
  • Make sure all keys are checked-in and handed out on time. 
  • Contact clients in writing and by phone for deposits and balance of holiday payments. 
  •  Hand out keys to Friday/Saturday cleaners and contractors. 
  • Maintain a polite, friendly and calm manner at all times. 
  • Ensure professional attendance, punctuality and personal appearance in a manner suitable for an ambassador for Durrants. 

Job descriptions are a reflection of the character and work priorities at a given point in time and it will be essential to review duties and responsibility, in consultation with the post holder, from time to time.

Skills required    

  • Customer Service
  • IT Literate
  • Driving licence - desirable

Personal Qualities:

  • Good Communicator
  • Enthusiastic
  • Organised
  • Reliable

Wage:£6.00 Per Hour 

Weekly Hours: Monday – Friday 9am – 5.30pm with an hour for lunch- Every other Saturday 9am-4.30pm with a day off the following week

Training Received

The successful candidate will embark on a 14 month Business Administrator Apprenticeship Standard. This will include Level 2 Math's and English functional skills if non have been obtained.